Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition in which you received it.

• In its original packaging.

• Accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at sales@andmax.us.

Returns should be sent only after your request has been approved to:

AndMAX LLC
36 Old Chestnut Ridge Rd
Montvale, NJ 07645
United States

Return Shipping

Unless the item is defective, damaged, or we shipped the wrong product, return shipping costs are the responsibility of the customer, regardless of location.

If your return is due to our error or a defective product, AndMAX will provide or reimburse the return shipping cost.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Items returned without prior authorization will not be accepted.

Please note that original shipping charges are non-refundable, unless the return is the result of our error or a defective product.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged during shipping, or you received the wrong product, contact us immediately at sales@andmax.us so we can evaluate the issue and make it right.

In these cases, AndMAX will cover all reasonable return shipping costs and work with you to provide a replacement or refund as appropriate.

Non-Returnable Items

The following items are not eligible for return:

• Custom-manufactured or special-order products.

• Personalized items.

• Grinding wheels that have been mounted, installed, dressed, used, modified, or altered in any way, unless they are found to be defective.

• Sale or clearance items.

• Gift cards.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

We reserve the right to refuse returns that do not meet these conditions or show signs of use, damage, or improper handling.

Exchanges

The fastest way to receive a different product is to return the original item (if eligible). Once your return has been accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, in their original condition, and in their original packaging.

Unless the return is due to our error or a defective product, return shipping costs remain the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@andmax.us.